HP Touchpad will not turn on and does not respond to hard reset. Please advise ????
Posted 22 October 2011 - 12:29 PM #1
I have tried the hard reset while the HPTP was plugged, unplugged & connected via usb and no luck at all. It appears to be DEAD !!!
Later I connected it to my laptop via usb & my launch program indicates " Device connected, QHSUSB_DLOAD " however the HPTP does not show up in my computer as a device.
Next step was to connect to laptop via usb and launch "HP PLAY". HP PLAY displays a pop up message that says "no storage available: HP Play has detected "Generic USB2.0-CRW", but no storage is available at the moment. To enable access, select "Mass storage mode", "USB Drive" or similar option on your device."
Unfortunately my tablet will not turn on therefore i can not enable the "Mass storage mode". My tablet hard drive appears to be DEAD. Has anyone had similar issues or have a resolution ? Is this the reason why HP pushed these tablets out with no support ?!?!?!
Any help would be greatly appreciated. Thank you
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Posted 22 October 2011 - 12:38 PM #2
If you havent tried that, do it. Hold menu + power button for a long time. Then we you think you've held it long enough, hold it down some more. After around 45 seconds if nothing has happened, I have no idea and I'm sorry for wasting your time
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Posted 23 October 2011 - 08:22 AM #9
Sounds like a charger problem and you only have a dead battery. Make sure the plug end of your charger is locked in place and you're using the stock cable.
Thanks Colchiro...would you suggest I go to the HP Store and purchase a new stock charger/usb cable ?
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